Question 1

Who can purchase from ProSource Labs?

Accepted Answer

Our products are sold only to qualified researchers and institutional accounts aged 21 or older. All purchasers must agree that compounds are used strictly for research purposes.

Question 2

Are your products for human use?

Accepted Answer

No. All compounds are sold strictly for laboratory research use only. They are not intended for human or animal consumption, diagnostic use, or therapeutic application.

Question 3

Do you provide Certificates of Analysis?

Accepted Answer

Yes. Independent HPLC and mass-spectrometry analysis is available for every lot on request. Contact support after placing an order.

Question 4

Shipping Information

Accepted Answer

At ProSource Labs, we focus on fast processing, secure packaging, and reliable delivery.

• Most orders ship within 1 business day after payment confirmation.
• Orders placed on weekends or holidays process the next business day.
• Tracking information is automatically emailed once your order ships.
• Domestic orders are typically shipped via USPS Priority Mail or similar expedited services.
• Estimated delivery time is 2–5 business days depending on location and carrier conditions.
• Orders are fulfilled after payment verification is completed.
• All shipments are securely and discreetly packaged to protect product integrity and customer privacy.
• Wholesale or bulk orders may require additional processing time depending on order size and customization.

For support or shipping questions, visit: https://prosourcelabs.org

Question 5

How should products be stored?

Accepted Answer

Lyophilized peptides are best stored at -20°C for long-term stability. Refer to your institution's SOPs for post-preparation storage.

Question 6

What payment methods do you accept?

Accepted Answer

Checkout is processed securely through Stripe. We accept all major credit and debit cards, as well as PayPal and Venmo.

Question 7

Do you ship internationally?

Accepted Answer

Currently we serve domestic researchers only. International institutional inquiries can be sent to our support team for evaluation.

Question 8

What if my package is damaged or lost?

Accepted Answer

Contact support within 7 days of delivery with photographic evidence and we will replace or refund per our Refund Policy.

Frequently Asked Questions